Privacy policy

Privacy Statement

The protection of your personal data is of great importance to Mother Child Tech Hub Private Limited (“MCTHPL”) and its affiliates in the European Economic Area. This privacy policy, therefore, intends to inform you about how the MCTHPL, acting as data controller, collects and processes the personal data that you submit or disclose to us. We also act as a data controller when we process your personal data received or obtained through third parties. We process this personal data in accordance with the applicable EU and Member State regulations on data protection, in particular, (the “GDPR”). We encourage you to read this Privacy Policy carefully. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the Website, and your customer experience may be impacted.

Purpose

MCTHPL is committed to protecting any personal information that we may receive while you access our website and mobile application. We believe it is important for you to know how we treat information about you that we may receive when you engage with us. This Privacy Policy is devised to help you feel more confident about the privacy and security of your personal details. 'You' shall mean You, the User of the Website, and ‘Yourself’ interpreted accordingly. 'We' / 'Us' means MCTHPL and 'Our' is interpreted accordingly. 'Users' means the Users of the Website collectively and/or individually as the context allows.

Eligibility

The Website is intended for all persons who are interested in Clothing and nursery for children from 0-5 yrs., the MCTHPL Ecosystem and seek the purest, and most trusted organic fabrics related to children from 0-5 yrs. The Website includes all microsites under http://olaotter.myshopify.com domain like http://www.olaotter.com.

 The Information We Collect

MCTHPL websites and any other related links, do not automatically capture any specific personal information from you, (like name, phone number, or e-mail address), that allows us to identify you individually. If the Portal requests you to provide personal information, you will be informed of the particular purposes for which the information is gathered and adequate security measures will be taken to protect your personal information. We receive information that;

  1. a) You directly provide to Us such as personal information You provide when You visit the Website,
  2. b) information/files/documents/data that you share with other users on the Website, and
  3. c) information that is passively or automatically collected from You, such as information collected from the browser or device You used to access Our Website or Services. In this Privacy Policy, we refer to all this as the ‘User Information’. To explain further, 

 

  • Information You Provide To Us. There are portions of this Website where We may need to collect personal information from You for a specific purpose. For e.g. You can register, apply for partner services, and seek out enabler connects. In the course of these various offerings, We often seek to collect various forms of information from You, such as: name, address, e-mail address, telephone number, and PIN Code. In some instances, You may also be able to submit Information about your Payment details. For example, You might submit your debit or credit card number specific to your Bank account, But we don’t save any such information related to your account like your CVV or OTP.  
  • Information That is Automatically Collected. In general, You can visit this Website without telling Us who You are or revealing any information about Yourself. We, and Our third-party service providers or other partners (collectively ‘Partners’) may use automated means to collect various types of Information about You, Your computer or other device used to access Our Website. A representative, non-exhaustive list of the types of automatically collected information may include: the network or Internet protocol address and type of browser You are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system You are using, (e.g., Microsoft Windows or Mac OS), mobile network, device identifiers, device settings, browser settings, the web pages of the Website You have visited, Website visited before and after You visited our Website, the type of handheld or mobile device used to view the Website (e.g., iOS, Android), location information, and the content and advertisements You have accessed, seen, forwarded and/or clicked on. Please see our Section titled Cookies, for more information about how the foregoing Information may be collected and used. 

    We do not automatically capture any specific personal information from you, (like name, phone number, or e-mail address), that allows us to identify you individually. If the Portal requests you to provide personal information, you will be informed of the particular purposes for which the information is gathered and adequate security measures will be taken to protect your personal information.

 We gather certain information about the User, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit, and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

How We may use the User Information

By entering Your User Information, You accept that We may retain Your User Information and that it may be held by Us or any Partners that process it on Our behalf. We, along with Our Partners, shall be entitled to Use Your User Information for the following purposes:

  • Provide and communicate with You about feedback, follow up on Orders you’ve applied for, or queries submitted to the team
  • Fulfill your requests regarding the services, including without limitation respond to your inquiries, and communicate with You about our products or services that We believe may be of interest to you
  • Enforce the legal terms (including without limitation our policies and terms of service) that govern your use of our Services, and/or for the purposes for which you provided the Information,
  • Provide technical support for the Website or in connection with Our services and Offerings,
  • Prevent fraud or potentially illegal activities (including, without limitation, copyright infringement) on or through Our Website or Services,
  • Protect the safety of our other subscribers or Users,
  • Perform analysis regarding how you use the Services or any part thereof such market research, including statistical analysis of User behavior which We may disclose to third parties in depersonalized, aggregated form.
  • We value your privacy and the information you consent to share in relation to our SMS and email marketing service. We use this information to send you text notifications or emails (for your order, including abandoned checkout reminders), text and email marketing offers, and transactional texts or emails, including requests for reviews from us. Opt-in data and consent for text messaging  or email will not be shared with any third parties except for messaging partners and email service partners, for the purpose of enabling and operating our text messaging and email mailing program.

  • Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

  • In order to enable Us to comply with any requirements imposed on Us by law.
  • In order to send You periodic communications (this may include e-mail), about features, products and services, events, and special offers. Such communications from Us may include the promotion of programs being organized by third parties on our website.

 

Service Providers


We may share your personal data with companies that provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, conducting customer research and satisfaction surveys and our delivery partners who will deliver your order.

 

Legal Compliance and Security


It may be necessary for us; by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate. We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Cookies and Web Beacons

You should be aware that information and data may be automatically collected through the Use of Cookies or web beacons or similar tracking technologies. "Cookies" are text files placed in your computer browser that store basic information that a Website can use to recognize repeat site visits as example, recall Your name if this has been previously supplied. We may use this to understand Your service and internet usage, observe behavior and compile aggregate data in order to improve or customize our products, services offerings, or the Website, target the advertising, and assess the general effectiveness of such advertising. Cookies do not attach to Your system and damage Your files. If You do not want information collected through the Use of Cookies, there is a simple procedure in most browsers that allow You to deny or accept the Cookie feature. Note, however, that "personalized" services may be affected if the cookie option is disabled.

For example, We may use Cookies to personalize Your experience at our Services (e.g., to recognize You by name when You return to Our Website), and save your password in password-protected areas. We also may use Cookies or other tracking technologies to help Us offer You products, offerings, or services that may be of interest to You when You visit this Website. We or a third-party platform with whom We work may place or recognize a unique cookie on your browser to enable You to receive customized offers, and services on this Website. These cookies contain no information intended to identify You personally. The Cookies may be associated with de-identified demographic or other data linked to or derived from data You voluntarily have submitted to Us (e.g., your email address) that we may share with a service provider solely in hashed, non-human readable form.

We and our Partners may also use "web beacons" or clear GIFs, or similar technologies, which are small pieces of code placed on Our Website or in an email, to monitor the behavior and collect data about the visitors viewing Our Website or email. For example, web beacons may be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that Website. Web beacons may also be used to provide information on the effectiveness of our email campaigns (e.g., open rates, clicks, forwards, etc.).

 Security and Data Storing 

Security is very important to Us. All security procedures are in place to protect the confidentiality, integrity and availability of Your User Information. We maintain strict physical, electronic, and administrative safeguards to protect Your User Information including your personal information from unauthorized or inappropriate access.

We follow generally accepted standards to collect, store and protect personal data, including the use of encryption. We retain personal data for as long as it is needed to provide the services you have requested, and thereafter for legal and service purposes. These may include retention periods mandated by legal, contractual, or similar obligations; for resolving, preserving, enforcing, or defending our legal and contractual rights; needed to maintain adequate and accurate business and financial records or how you access, update or delete your data, etc.

This website will take all reasonable efforts to ensure the confidentiality of personal data, uploaded information etc., and will take reasonable efforts to ensure that the information received from you is not misused. This website also reveals personal data/information uploaded by you in connection with any lawful process. While this website will take the above reasonable measures to guard against misuse of personal data/information submitted to it by you, this website cannot guarantee that someone will not overcome our security measures, including, without limitation, the security measures implemented on this Web site. Therefore, your posting of personal data/ information on this Web site constitutes your acceptance of this risk, and by the posting of personal data/information, you waive any right to seek legal relief from this website due to any misuse of your information. 

We shall not be responsible for any illicit, immoral, illegal, and/or malicious content exchanged between one or more users and the knowledge of the same shall give the Website/Mobile application Administrator the right to block and report such a User. 

The Website administrator and managers shall not be responsible for any information/content being disseminated through live streaming/ broadcasting on the website by a third party. In the event a user finds such content to be illegal, immoral, illicit, immoral, and/or incorrect by nature of determined facts, such user may inform the website administrator to report the content.

Information Sharing and Disclosures

We do not sell or share any personally identifiable information volunteered on the Portal Website to any third party (public/private). Generally accepted best practices shall be used to protect any information provided to this website to protect from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We may disclose the User Information as follows:

 

  • To service providers or Partners that we have engaged to perform business-related functions on our behalf. This may include service providers that:
    (a) conduct research and analytics.
    (b) create content.
    (c) provide customer, technical, or operational support.
    (d) conduct or support marketing (such as email or advertising platforms).
    (e) fulfill orders and user requests. 
    (g) host our Services, forums, and online communities.
    (h) administer the Website.
    (i) maintain databases.
    (j) Delivery Support and Services.
  • In response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request, or similar request.
  • With third parties in order to investigate, prevent, or take action (in our sole discretion) regarding potentially illegal activities, suspected fraud, situations involving potential threats to any person, us, or the Website, or violations of our policies, the law or our Terms of Use, to verify or enforce compliance with the policies governing our Website.
  • We may share the User Information with Our affiliates or group companies, so they can provide, improve and communicate with You about their own, or their marketing partners’ products and services.
  • We reserve the right to disclose and transfer the User Information outside India. We will comply with all relevant Data Protection legislation in relation to the period for which We retain any User Information.

 

Sharing of information with third-parties

  • We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
  • We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
  • We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
  • We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
  • We may share your information for reasons not described in this policy. We will tell you before we do this.

Security measures

We process your personal data in a manner that ensures its appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organizational measures to achieve this level of protection (Article 25(1) and 32 GDPR). We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Notification of data breach to the competent supervisory authorities

In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you (Articles 33 and 34 GDPR).

Processing is likely to result in a high risk to your rights and freedoms

We have mechanisms and policies in place in order to identify data processing activities that may result in a high risk to your rights and freedoms (Article 35 GDPR). If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the GDPR or that appropriate technical and organizational safeguards are in place in order to proceed with it. In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations (Article 36 GDPR).

 

Email Opt-Out

  • You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email ( hello@olaotter.com ) It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third-party sites

  • If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Grievance Officer

  • In accordance with Information Technology Act 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below:
  • Vidhi Gupta,
  • Mumbai,
  • Email: ( hello@olaotter.com )
  • If you have any questions about this Policy or other privacy concerns, you can also email us at webmaster( hello@olaotter.com )

Dispute Resolution

In the event of a dispute arising out of this Policy, the Parties shall confer and make a good-faith effort to settle the dispute. If the dispute cannot be settled in three (3) days following the day of such

conference, then the Parties shall refer the dispute to a single arbitrator who shall be mutually appointed. The arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be held in English language only and the seat of arbitration shall be in Mumbai.

Linked Services

  • Our Website may contain links to or integrations with other services such as Facebook, Instagram, Whatsapp, and other media services and platforms whose information practices may differ from ours. Visitors should consult these other services' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

Acceptance of the Policy:

  • By visiting our website, signing up or logging into the website, and uploading information on our website; you acknowledge and unconditionally accept the policy. If you do not agree with this Policy, do not use our website and services or provide here any of your personal data.

Governing Law and Jurisdiction

  • This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse, they may do so by using the courts of law in Mumbai.

Updates

  • We may change this privacy policy from time to time and You should check these regularly. Your use of the Website will be deemed an acceptance of the privacy policy existing at that time